CSI’s technical expertise includes system and software design, documentation, and technical equipment repair. We provide twenty-four hour (24) hour support, outstanding customer care and the ability to maximize revenue while reducing costs to our clients. Our extensive service network guarantees our customers rapid remote support on site. CSI continually train its personnel to keep current in the best service techniques. CSI continually trains its personnel to keep current in the best service techniques.
“First-rate service” is the focus of CSI and a cornerstone of the brand’s success. All clients receive conscientious, one-on-one, timely service in all capacities. This is not negotiable and has created, and will continue to create a loyal brand following and return business. CSI’s mottos are: “The Customers Perception is our Reality so always do more than is expected of you.” “Customer First.”
To meet all of our client’s service needs, CSI offers customized service and preventative maintenance plans. These plans offer the most cost-effective method to provide service and support. In the exceptional event that a constituent of the system requires comprehensive service, CSI can provide loaner equipment to keep your system operational.
To meet the customer’s service needs, CSI has equipped its Customer Care Department with the following technical resources:
Computerized Service Dispatch System. To manage CSI’s service contracts, CSI employs a Computerized Service Dispatch System. When the customer places a service request, CSI’s dispatch operator accesses the customer’s account on the computer and identifies which technical personnel are assigned to the account. This system maintains a database record on the customer’s account, including contract coverage information, system description, recent service history and a list of authorized client representatives.
In-House Technical Work Force. Over the years CSI has developed and nurtured a group of technical personnel who are trained to service integrated parking access and revenue control systems. CSI continually train its personnel to keep current in the best service techniques.
Spare Parts Inventory. To provide quick service, CSI maintains an extensive inventory of spare components and loaner replacement equipment. This enables CSI to bring the customer’s system online without waiting for replacement parts from suppliers.
The first impression of your facility is often provided when your client enters a parking garage, lot, or uses a valet. CSI provides full service and maintenance for your PARCS, either on a time and materials basis or under contract.
CSI maintains a complete repair facility staffed by trained repair technicians in its Maryland location. The repair center stocks hard to find as well as modern replacement parts: thus allowing a speedy turn-around of equipment which might not be able to be repaired at another facility.
CSI includes preventive maintenance on the customer’s new system as part of the initial warranty period and longer if the customer has elected an extended maintenance support plan. During periodic inspections, CSI’s technicians perform a thorough preventative maintenance checkup of the equipment provided as part of the customer’s new system.
CSI services and maintains PARCS for Large and Small Facilities, Including:
Call to discover what CSI can do for you. 860-956-9700